Company History
Al Shorafa Exchange is a Dubai based Money Exchange regulated by the Central Bank of the U.A.E since January 2012. We offer the financial service products of Foreign Currency Exchange and Remittance Operations.
Al Shorafa Exchange is determined to provide customer-centric service. We take responsibility to deliver our commitments to our customers while we uphold highest standards of integrity. Our customers' needs, preferences, and satisfaction will drive our decisions and actions. Our commitment to customer service excellence extends to a culture of continuous improvement .
The company ensure to foster a culture of compliance that is fundamental to the integrity, stability and trustworthiness of our company. We follow a strong compliance process and procedures, provide periodic training to our front liners in order to align our practice with the international standards.
The company has unwavering commitment to leveraging advanced technology to safeguard and enhance the security, reliability, and efficiency of our services. As a trusted financial institution in the UAE, we recognize the paramount importance of safeguarding our customer’s sensitive information. Al Shorafa Exchange adapts to the latest technology to provide reliability and safety in our services in achieving this goal.
We are continually working to ensure customers get the value for their money.
OUR CORE VALUE
Al Shorafa Exchange follows the SWIFT concept.Integrity
We are committed to the highest standards of honesty, transparency, and ethical conduct. We do what is right to earn the trust of our customers, counterparties, and the regulators.
Worldwide
We constantly search for growth and expansion with global tie ups.
Fast
We are dedicated to excellence in all aspects of our work including the ability to deliver speedy service to our customers. We set high standards, pay attention to detail, and take pride in delivering quality results.
Service
Our customers are at the heart of everything we do. We listen, anticipate their needs, and strive to exceed their expectations by delivering of our service.
Trade
To build a bilateral relationship with our customer, we interact with customers to answer their questions, provide information, and build relationships.
At Al Shorafa Exchange, we are defined by the synergy of three fundamental pillars
Customer Experience
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Our commitment to providing an unparalleled customer experience is at the heart of everything we do. We believe that every interaction should be an opportunity to create a positive and memorable encounter. From seamless transactions to personalized solutions, we strive to make every moment with us meaningful and satisfying.
Customer Loyalty
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Loyalty is the cornerstone of our relationship with our customers. We don't just seek to serve; we aspire to cultivate enduring connections. Through consistent reliability, transparent practices, and a deep understanding of our customers' needs, we aim to earn and maintain their unwavering loyalty, fostering a partnership built on trust and mutual respect.
Customer Service
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Our dedication to customer service is unwavering. We view each customer as a valued individual with unique requirements. Our knowledgeable and friendly team is here to ensure that every interaction is met with utmost professionalism, responsiveness, and a genuine willingness to assist. Whether it's a simple inquiry or a complex matter, our commitment to exceptional customer service is resolute.
We understand that satisfied customers are the foundation of our success, and we relentlessly strive to exceed their expectations in every dimension.