Al Shorafa Exchange is Licensed and regulated by the Central Bank of the UAE

Important classification:

• “We Our and Us”, means Al Shorafa Exchange
• “You and Your”, means the person visiting this Site and using our services.

we have a commitment to safeguard and keep confidential any information relating to our customers.

Data Protection security:

We value your trust and maintain strict security standards and procedures with a view to preventing unauthorized access to your data.  To protect your data, we implemented the most suitable and reliable technology and will continue updating our technology in the future in line with the latest market requirements. Unfortunately, no data transmission over the internet can be guaranteed as totally secure. Once we receive your information, we will take all judicious steps to protect the information If we no longer need your information, we will destroy it.

Copyright and trademarks:

We own the trademarks and logos displayed on this site and users are prohibited from using these marks without our written permission or of such other parties. This website and its content is copyright of Al Shorafa Exchange©2023. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
you may copy the content to individual third parties for their personal use, and may print or download extracts for your personal and non-commercial use only.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of customer below information;
Collecting and Using Your Personal Data
Personal information that you provide while registering and making transaction on website and physical site office. It includes your name, date of birth, nationality, address, email, and phone number.

Usage Data is collected automatically when using the Service. It include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies and tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

Use of Your Personal Data

Al Shorafa Exchange may use your Personal Data for the following purposes.

To contact you by email, telephone calls, SMS, or communication, regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide marketing updates,  special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

For other purposes, We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Law enforcement: Under certain circumstances, we may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by regulator and public authorities (e.g. a court or a government agency).

Changes to This Privacy Policy:
we may from time to time, partially or entirely, change this privacy policy, and add or omit parts of it without any previous notice. Therefore you should regularly visit our website and make sure you have read the latest privacy policy we have posted.

Further Inquiries:
If you have any questions regarding our privacy policy or the practices of this Site, you can contact us at phone no. +971 4 220 8591 or send an email customercare@alshorafaexchange.com